Refund policy

• Stock items: You may request a return within 14 days of receiving your order. Refunds cover the eligible item price only; original shipping costs are non-refundable unless otherwise required by applicable law.
• Custom-made items: Custom-made products are generally not eligible for return because they are produced according to your measurements, specifications, or customization requests.
• Manufacturing defects: If an item has a verified manufacturing defect, please contact us with clear photos and details. We will review the issue and may provide repair, replacement, or refund as appropriate.
• Misfit custom items: If a custom-made item does not fit due to a manufacturing or sizing error on our part, we may request photographs showing the measurements with a measuring tape. Once verified, we will offer an appropriate solution.
• Transport damage: If your parcel arrives visibly damaged, please photograph the package and product immediately and report the damage to the postal or courier service as well as to medievalmerchant@gmail.com.

Refunds are normally processed after the returned item has been received and inspected. Products damaged through misuse, alteration, or improper handling by the customer may not qualify for a refund.

What are your refund conditions?

Refund eligibility may depend on the status of the order:

• Not shipped and production has not started: Up to 100% refund.
• Production preparation has started: A partial refund may apply depending on work already completed and materials purchased.
• In production: Refunds may be reduced to cover materials and production costs already incurred.
• Manufactured but not shipped: A partial refund may be offered depending on whether the product is custom-made or can be resold.
• Shipped and returned: Refunds are processed according to our return policy, and original shipping charges may be excluded.

Payment processing fees that cannot be recovered from the payment provider may also be deducted where permitted.